Would you like to learn how to Onboard Clients with a Welcome Packet & Planning Guide?
Are you wondering how to Reduce Client Questions, Confusion and Overwhelm?
Looking for a Way to Offboard Clients Smoothly So They Leave Raving 5 Star Reviews and Refer More Clients to Your Venue?
Floor Plans, Rentals & Final Walk Throughs
Tastings & Planning Meetings
Offboarding & Post Event Workflows
Collection Reviews, Photos & Reviews!
- You are able to take on more clients this year by streamlining your systems and procedures!
- You go into every Client Interaction confident that your brand and service is the best it can be for their needs!
- Your Clients book the venue faster because they are so eager to get started with your simplified systems in place to plan their wedding at your venue!
- You no longer worry about staff turnover because you have a tried and true system that you and your clients can depend on no matter who is at the helm - even if your future goal is to sell your venue one day!
“Kristen Leen has been an invaluable source of advice for my venue over the years. She has assisted when issues have arisen with unhappy clients, helped facilitate vendor relationships, giving advice on Covid-19 policies and best practices, and advised me on appropriate pricing structures for our area and venue. Her vast knowledge of the industry never ceases to amaze me and has helped both my company and me personally to grow.”
“We are a brand new wedding and event venue that started taking bookings in February 2021 (Yes! Right before COVID) Thankfully months before then, I had reached out to Kristen to assist me with preparing our packages and various documents for our business. The wisdom and knowledge I was able to glean from her during those sessions is one of the reasons I believe we were able to thrive during one of the greatest pandemics to hit our country. She was thorough, organized, prepared, and purposeful in all of our sessions. She prepared me, and our startup business, for success and since taking bookings in February 2021, we have booked over 45 weddings. I am very thankful for every session with Kristen and you will be too!”
“Kristen was wonderful to work with! She was hands-on and answered our questions promptly. Understanding how to utilize a Market Research study properly was a much-needed tool we didn't know we needed. Her explanations were concise and easy to apply. Looking the other way will not get you more bookings!
An Event Sales Professional with over 17 years of sales experience
Eleven of those in weddings & event sales. I have managed four venues and helped many more venue owners increase their revenue and structure their business so they feel more organized in the chaos of this industry! In the beginning we all run around giving so many tours, spending all the marketing dollars we can and doing any event that will fill a date. This leads to getting burned out and wondering if this really was a good investment after looking at the bottom line. But there is a better way! I want to help venue owners take back their business by creating structure and cash flow so that they enjoy their clients and the events they host at their gorgeous properties.
- This is for you if you are ready to make your Venue more efficient than it has ever been before!
- This is for you if you are ready to get organized with your systems, policies and procedures once and for all!
- This is for you if you want to learn how to maximize your venue's revenue potential!
- This is for you if you want to develop your employees into more efficient and effective Team Members for your clients to rave about!
In this Course: "Venue Operations: Streamline Your Client Experience." You receive these templates & I walk you through the two modules below to show you step by step how to start Onboarding, Planning and Offboarding Procedures at Your Venue!
- Editable Welcome Packet Template
- New Wedding Client Questionnaire
- Tasting Questionnaire
- Final Walk Through Email & Checklist Templates
- Post Event Client Survey
- Photo Collection Management Spreadsheet & Tutorial
- Post Event Vendor Survey & Email Templates
- Vendor Review & Referral Request Email Templates
Are you ready to learn how to Streamline Your Client Experience?
Are you ready to Create an Onboarding Procedure & Welcome Packet for your Clients?
Are you ready to "Wow!" your Clients & Receive Rave Reviews?
Are you ready to Grow Your Team & Your Brand with a Curated Client Experience?